At Open House (“Open House”, “we”, “us” or “our”) we respect your privacy. Transparency is important to us, so this Privacy Policy explains what personal information we collect, how we use it, and your rights and choices.
By using any of Open House’s Services, you confirm that you have agreed to our Terms of Service and have read and understood this Privacy Policy and our Cookie Policy.
When we refer to “Users”, we mean customers who use our Services, including visitors to our websites.
Visitors and customers of our Users’ sites are referred to as “End Users”.
Any capitalised terms not defined in this Privacy Policy have the meanings set out in our Terms of Service.
This Privacy Policy explains how we collect and use personal information where Open House acts as a data controller, including account details, enquiries, and how you interact with our Services.
We use cookies and similar technologies. Please refer to our Cookie Policy for more details.
Our website is hosted on Webflow. Data is stored through Bigin and Zoho Campaigns, including databases and applications, and is stored securely behind firewalls.
We may collect the following personal information:
Information you provide when submitting an enquiry or creating an account (name, email address)
Marketing preferences
Communications you send us, including emails and support enquiries
Information provided through surveys, contests, or promotions
Usage data such as IP address, browser type, device information, pages visited, interactions, and timestamps
Information received from marketing and advertising partners
Any other information you choose to provide to us directly
We collect personal information in the following ways:
When submitting enquiries, filling forms, responding to surveys, or communicating with us.
Automatically collected data such as IP address, browser type, device information, and usage activity, including cookies and similar technologies.
If you access our Services via third-party platforms (such as Google), we may receive basic account details such as your name and email address.
Our websites do not respond to “Do Not Track” (DNT) signals due to third-party service integrations.
If you use paid services, limited payment-related information may be processed.
We use your personal information to:
Provide and manage our Services
Communicate with you regarding enquiries, updates, and support
Run surveys, contests, and promotions
Send marketing communications (where permitted)
Tailor advertising and promotions
Improve and customise our Services
Maintain security and prevent fraud
Manage third-party and partner relationships
Enforce legal terms and policies
Comply with legal and regulatory obligations
We process personal data based on consent, contractual necessity, legal obligations, and legitimate business interests.
We may share personal information with:
Affiliates and group companies
Business and marketing partners
Service providers acting on our behalf
Legal or regulatory authorities when required
Advertising partners (in anonymised or pseudonymised form)
Parties involved in a business transfer, merger, or acquisition
Subject to applicable law, you may have the right to:
Access, correct, or delete your personal information
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at:
📧 office@openhousemk.co.uk
📞 01908 229565
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.
We use administrative, technical, and physical safeguards to protect personal information, including firewalls, secure servers, access controls, and regular security testing.
We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Some anonymised or aggregated information may be retained indefinitely.
Your personal information may be transferred and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms under applicable data protection laws, including GDPR-approved safeguards.
We may update this Privacy Policy periodically. Any changes will be posted on our website, and material changes will be communicated where required.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Open House
📧 office@openhousemk.co.uk
📞 01908 229565
This Cookie Policy explains how Open House uses cookies and similar technologies to operate, improve, and promote our Services.
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
To verify your account, enable secure login, and prevent fraud.
To analyse site usage and improve website performance.
We may use third-party cookies (e.g., Google Analytics). These are governed by third-party privacy policies.
Cookies may be used to show relevant Open House ads on third-party platforms.
We use pixels and device identifiers to understand user interactions and improve marketing effectiveness.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
We may update this Cookie Policy from time to time. The latest version will always be available on our website.
